Technical support contacts, default access codes and panel guides for the UK's top fire alarm and intruder alarm manufacturers — all in one place.
Fire Alarm
UK market leaders — technical support lines, emails, websites and panel ranges
CFP (conventional 2–8 zone), XFP (addressable 1–8 loop), ZFP (small conventional), AlarmSense (2-wire)
MxPro 5, MxPro 4, Axis AX, QuadrNet (EN54 multi-protocol)
ID50, ID60, ID64, ID2000, ID3000, AFP-1010, AFP-4000, NFS-320, NFS-640
Vigilon (addressable), S-Quad, Compact (conventional), Multipoint
AN90, AN95, 4400, 6000, 6100, Algo-Tec 6400, Algo-Tec 6500, CirrusPro 200
Taktis (addressable 2–16 loop), Syncro AS, Sigma CP (conventional), Sigma XT (suppression), Vega
FIREwave (wireless), Ekho, ESP Syncro AS compatible, EF Panel (conventional)
XP95, Discovery, Core Protocol, Series 65. Works with all major addressable panel brands.
ZX5Se, ZX2Se, ZX1Se, IAS-ZX-Series, ZXe
ZP3, ZP1 (addressable), SP1/SP2 (conventional) — legacy Ziton panels widely installed
Intruder Alarm
UK market leaders — technical support lines, emails, websites and panel ranges
Premier Elite (8–640 zones), Premier 48/168/816, Veritas R8/R8+/Excel, ComPro, Connect+
Enforcer, Enforcer 32-WE (wireless), Euro 46, Euro 128, Matrix, FX Series
Galaxy Flex 20/50/100, Galaxy 2, Galaxy 3, Galaxy 18, Galaxy 60, Galaxy Dimension, Galaxy 6
ATS1000, ATS1500, ATS3500, ATS Advanced — EN50131 Grade 2/3
9927, 9900, 9751, 800EN, i-on16, i-on40, i-on160
LightSYS Plus, ProSYS Plus, WisDom (wireless), Agility
Solution 2000, Solution 3000, Solution 6000-IP, DS Series, B Series, G Series
SecureWatch, Quantum, Optima (wireless/hybrid), 65W, SK720
PowerSeries Neo (PC1616/PC1832/PC1864), PowerSeries Pro (HS2016/HS2032/HS2064), Alexor
TSR40, TSR80, TS900, MR16, MR8 — legacy panels widely installed across the UK
Default Access Codes
Factory defaults by panel and access level. L1 = user, L2 = authorised user, L3 = engineer/programmer.
| Manufacturer | Panel | L1 — User | L2 — Authorised | L3 — Engineer | Notes |
|---|---|---|---|---|---|
| C-TEC | CFP (conventional 2–8 zone) | No code | 2143 | Button under lid | Press panel buttons 2→1→4→3 for L2. L3 button is hidden beneath the front lid — press & hold until TEST appears. |
| C-TEC | XFP (addressable 1–8 loop) | No code | 3333 | 4444 | Entered on LCD keypad. L2 = authorised user menu, L3 = full engineer programming. |
| C-TEC | ZFP (small conventional) | No code | 2143 | Button under lid | Same entry method as CFP series. |
| Advanced | MxPro 5 (all loop counts) | No code | 0000 | 22222 | L3 is a 5-digit code. Full programming via MxPro 5 Config Tool (PC software). |
| Advanced | MxPro 4 / Axis AX | No code | 0000 | 22222 | Same code structure as MxPro 5. |
| Notifier | ID50 / ID60 / ID64 | No code | 0000 | 5555 | Via panel keypad. L3 unlocks full zone configuration and programming. |
| Notifier | AFP-4000 / AFP-1010 | No code | 0000 | 5555 | Contact Notifier for AFP series programming guide. |
| Notifier | ID2000 / ID3000 / NFS-320 | No code | 0000 | 3333 | Touchscreen interface. Verify L3 with Notifier Tech: 0344 800 1240. |
| Gent | Vigilon / S-Quad / Compact | No code | 0000 | Contact Gent | L3 varies by firmware. Call Gent tech support: 02476 358100. |
| Protec | 6000 / 6100 / Repeater | No code | 1848 | 3144 | Confirmed from Protec 6000 Installation Manual (RDM0012 p.33). |
| Protec | Algo-Tec 6400 / 6500 | No code | 1848 | 3144 | Algo-Tec range shares 6000 series defaults. Verify with Protec: 01706 360200. |
| Protec | AN90 / AN95 (legacy) | No code | 0000 | 1234 | Older range — codes may vary. Contact Protec for legacy panel support. |
| Kentec | Taktis (2–16 loop) | No code | 0000 | 00000 (5-digit) | Full programming via Taktis Config Tool. Manuals: kentec.co.uk/resources/manuals/ |
| Kentec | Syncro AS / Sigma CP | No code | 0000 | Contact Kentec | Email techsupport@kentec.co.uk or call 01322 222121. |
| Hochiki | FIREwave / ESP Syncro AS | No code | 1234 | 2580 | Via panel keypad. L2 for zone testing, L3 for full programming. |
| Morley-IAS | ZX5Se / ZX2Se / ZX1Se | No code | 0000 | 2001 | Via panel keypad. Tech: 0344 800 1240 (same Honeywell line as Notifier). |
| EMS/Fike | ZP3 / ZP1 / SP1 / SP2 | No code | 1234 | Contact EMS | Legacy Ziton/EMS panels. Call 01462 440044 for engineer codes. |
Default Access Codes
Factory default engineer and master/manager codes. Must be changed at commissioning under NSI/SSAIB requirements.
| Manufacturer | Panel | L1 — User | L2 — Engineer/Installer | L3 — Master/Manager | Notes |
|---|---|---|---|---|---|
| Galaxy / Resideo | Flex 20 / 50 / 100 | Set by user | 112233 | 9999 | Engineer: 112233. Manager default: 9999. Enter on keypad then ✱ to confirm. |
| Galaxy / Resideo | Galaxy 2 / 3 / 18 / 60 | Set by user | 112233 | 9999 | Same structure as Flex range. Older Galaxy 18 may use 1234. |
| Galaxy / Resideo | Galaxy Dimension | Set by user | 112233 | 9999 | High-end commercial panel. Programming via Galaxy Gold software or keypad. |
| Galaxy / Resideo | Galaxy 6 | Set by user | 112233 | 654321 | Older model — manager default differs from newer range. |
| Texecom | Premier Elite (all variants) | Set by user | 1234 | Single code model | Premier Elite uses a single engineer/master code. Programming via Wintex PC software or keypad. |
| Texecom | Premier 48 / 168 / 816 | Set by user | 1234 | N/A | Also programmable via Wintex software. |
| Texecom | Veritas R8 / R8+ / Excel | Set by user | 2580 | N/A | Veritas range uses different default to Premier. Some variants may use 1234 — check panel label. |
| Texecom | ComPro / Connect+ | Set by user | 1234 | N/A | Commercial grade. Programming via Wintex or panel menu. |
| Pyronix | Enforcer / Enforcer 32-WE | Set by user | 1111 | 9999 | Engineer: 1111. Master: 9999. Also accessible via HomeControl+ app after pairing. |
| Pyronix | Euro 46 / Euro 128 / Matrix | Set by user | 1111 | 9999 | Programming via Pyronix PC-Link software. |
| Aritech | ATS1000 / ATS1500 / ATS3500 | Set by user | 1234 | N/A | EN50131 Grade 2/3. Programming via ATS Advanced software or keypad. |
| Scantronic | 9927 / 9900 / 9751 / 800EN | Set by user | 1234 | N/A | Classic Scantronic range widely installed across the UK. |
| Scantronic | i-on16 / i-on40 / i-on160 | Set by user | 1234 | N/A | Modern i-on range. Programming via Eaton ScanConfig software. |
| Risco | LightSYS Plus / ProSYS Plus | Set by user | 1111 | 1234 | Installer: 1111. Master: 1234. Programming via RISCO Cloud or Installer Suite. |
| Bosch | Solution 2000 / 3000 | Set by user | 1234 | N/A | Entry-level commercial. Programming via A-Link Plus software or keypad. |
| Bosch | Solution 6000-IP | Set by user | Set at commissioning | N/A | No universal default — code must be set during commissioning. Contact: security.systems@bosch.com |
| HKC | SecureWatch / Quantum / Optima | Set by user | 1234 | 8888 | Installer: 1234. Master: 8888. Cloud connectivity via HKC app. |
| DSC/Tyco | PowerSeries Neo (PC1616/32/64) | Set by user | 5555 | 1234 | Installer: 5555. Master: 1234. Programming via DLS-5 software. |
| Cooper/Menvier | TSR40 / TSR80 / TS900 | Set by user | 1234 | N/A | Legacy panels. Contact Eaton for support: 0800 915 5556. |
Technical Documentation
Direct links to official installation manuals, commissioning guides and user handbooks
🔥 Fire Alarm Panels
Official installation manual for Taktis addressable panels
View on ManualsLib ↗🔒 Intruder Alarm Panels
